"If I order electronics from SuchMobile, how to you ship them to me? How much is delivery? And how long will it take?"
Suchmobile currently ships small and medium sized orders by international courier.
You will be able to choose a courier, e.g. choose between FedEx, DHL, or UPS.
"Are the packages insured?"
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery. In rare cases of lost packages or mis-delivery, Suchmobile will offer full assistance and if necessary make insurance claims in your place while shipping replacements to you.
"Couriers are expensive - Can you ship by EMS or post?"
Yes, you can choose the "Air Mail" option in the online checkout for a cheaper alternative to courier shipping. If you specifically require China EMS shipping, just request that using the text comments box in the online checkout process, and we will contact you to discuss it.
"I have an account with DHL / FedEx / UPS - please can you bill the shipping to their account?"
Currently this service is not available. However if you have a forwarder in China or Hong Kong we can arrange for them to collect the goods from our warehouse in order for you to use their shipping methods.
"What if I am making a large / bulk order?"
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
"Guarantee & Warranty"
All the products we sell come with a minimum 1 year manufacturer's warranty with the option to maximize it up to 3 years. We guarantee all our products and have a strict quality control checking process that our staff go through before shipping you your items.
"Return Policy"
If customers wants to send any phones back for service,Please take EMS only.And pay for the shipping cost by your side.Repair is free if there is not any parts replacement,ifthere have any replacements.customer need to pay for it ,We will only wend repaired phones back with the next order,and we will bear the shipping cost of it,SuchMobile will sending the repaired phones separately if customer would like to pay for the shipping cost.
